0333 772 2345

0333 772 2345

We are

Oracle CX Partners
CX Transformation Experts
The CX Consultants

Specialists in Oracle & Salesforce Integrations, CX Transformation & Conversational UI

The CX Consultants. Where Experience Meets Expertise.
No-one is more important to your business than your customers. As Customer Experience Consultants with both client and vendor-side experience, we understand the challenges that both you and your customers can face. Our experience gives us a rare perspective of how cloud-based contact centre solutions can transform the customer journey, helping you engage, motivate and interact with your customers with a renewed focus on maximising sales, profitability and retention.
Our experience of leading large-scale Oracle Service Cloud & Salesforce Implementations, CX Transformation, Conversational UI projects enables us to deliver solutions that can save your business time and money, whilst delighting your customers with a market leading customer experience.

What we do

CX Strategy & Transformation

Customer Experience Transformation is understanding what your customers care about most, then strategically planning to deliver outstanding customer experiences through people and technology. The best examples are implemented with motivated and enabled staff underpinning the chosen technology. 

Oracle & Salesforce Integrations

Services to resolve CRM-related issues. From helping you develop or enhance your CRM strategy, to bespoke projects and developments, we can help you boost your customer relationships.

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Conversational UI

AI Chat Bots enable customers to communicate with brands in a human way without waiting for contact time with a service agent. Whether you’re a retailer looking to free up service agents’ time, or a utilities company looking to provide out-of-hours support, we can help.

Software Solutions

From FAQs to chat pages and digital assistants, we provide everything you need. From simple data capture to complex integrations we can reduce the customer effort and increase your productivity.

SEO Audits & Services

We believe customer experience begins with the very first exposure to your brand. For many customers that experience begins in search engine results. Our SEO audits can help you identify opportunities to grow your organic search visibility and attract more customers when they are in your market looking to buy your products or services.

Managed Services

You can outsource the administration needs for your CRM platform, call on us for short bursts of support, or create a support framework for the long term. By taking advantage of our managed services, we've got your back.

What our clients say

"Innovation & pace from the seed of an idea at a brainstorm to a live digital solution in a matter of months. This service is a role model for how we should deliver change"

Chief Financial Officer, International Blue-chip

Trust & Credibility

Having been both 'the client' and the 'customer success manager', we have managed large-scale UK call centre operations, as well the customer success relationships for leading solution providers, including Oracle. 
Our commercial experience gives us a deep understanding of what is required to align business objectives with both 'off the shelf' and custom technology, in order to help our clients build, sustain, and modernise their customer experience. As qualified and trusted Oracle Service Cloud, Zendesk and Salesforce partners, you can be assured of an implementation that fully complies with up-to-date best practice.


Solutions we work with

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How we work

The discovery is crucial for us to gather the information we need to tailor our expertise to your requirements. It's a two way process that allows us to understand the options available. At the end of discovery we will be able to articulate the business object / problem; identify potential solutions as a result of our discussions & research; have an estimate on the cost vs benefit analysis.

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Requirements

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Need help creating a market leading Customer Experience?

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